Terms of Service

Last updated: May 18, 2026

These starter terms are provided for the launch version of TrustCrawler. They are not a substitute for legal advice. Have counsel review them before broad commercial rollout.

1. Agreement to these Terms

These Terms of Service govern your access to and use of TrustCrawler, including the website, account area, business profile tools, scans, reports, recommendations, emails, downloadable files, and related services. By using the service, you agree to these Terms.

2. What TrustCrawler provides

TrustCrawler reviews public-facing business websites and related information to identify issues that may affect customer trust, usability, presentation, search visibility, lead flow, credibility, accessibility, privacy expectations, and conversion. Reports are informational business improvement tools.

3. Account information and business profile data

You are responsible for keeping account information accurate, including your business name, website URL, contact details, hours, service areas, competitors, and other business profile settings. Reports may be inaccurate if the information you provide is incomplete, stale, or incorrect.

4. Permission to scan submitted websites

By submitting a website or URL, you represent that you own, manage, or are authorized to request analysis of that website. You authorize TrustCrawler to access public pages, public metadata, public links, public content, publicly available technical signals, and related public evidence for report generation and monitoring.

5. Customer responsibilities

You agree not to use the service to attack, overload, scrape private systems, bypass access controls, violate another party's rights, submit unlawful material, misrepresent your authority, or request analysis of systems you are not authorized to evaluate.

6. Reports and recommendations

Reports and recommendations are based on available evidence at the time of review. They may include opinions, prioritization, estimated business impact, and suggested copy, design, usability, search, content, or technical improvements. You are responsible for deciding whether and how to implement any recommendation.

7. No guaranteed results

TrustCrawler does not guarantee rankings, traffic, revenue, leads, orders, bookings, customer behavior, regulatory compliance, accessibility compliance, security outcomes, review outcomes, or platform approval. Third-party platforms and search systems may change at any time.

8. No professional advice

The service does not provide legal, tax, financial, medical, security certification, accessibility certification, or regulatory compliance advice. You should consult qualified professionals before relying on reports for regulated, legal, financial, accessibility, privacy, or security decisions.

9. Payments, subscriptions, and refunds

Paid plans, setup fees, audit fees, monitoring fees, fix packages, usage limits, billing cycles, cancellation terms, and refund terms will be shown at purchase or in a written order. Unless a written agreement says otherwise, setup work, custom audits, completed reports, and completed repair work are non-refundable.

10. Acceptable use

You may not interfere with the service, attempt unauthorized access, reverse engineer non-public parts of the service, resell reports without permission, remove copyright notices, upload malicious code, or use the service in a way that violates law or the rights of others.

11. Intellectual property

TrustCrawler, the website, software, report format, scoring methods, templates, design, text, graphics, and related materials are owned by TrustCrawler or its licensors. Subject to payment and these Terms, customers may use their own reports internally for business improvement and may share reports with employees, contractors, advisors, and website vendors working on their behalf.

12. Customer content

You retain ownership of business profile information and other content you submit. You grant TrustCrawler permission to use that information to provide, improve, secure, support, and document the service.

13. Third-party services and websites

Reports may refer to third-party websites, platforms, hosting providers, analytics tools, review platforms, search tools, payment processors, or email providers. TrustCrawler does not control those third parties and is not responsible for their availability, policies, or decisions.

14. Suspension and termination

We may suspend or terminate access if we believe an account violates these Terms, creates risk, fails to pay, misuses the service, or creates legal, security, or operational concerns. You may stop using the service at any time.

15. Disclaimers

The service is provided on an as-is and as-available basis. To the maximum extent allowed by law, TrustCrawler disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, accuracy, and error-free performance.

16. Limitation of liability

To the maximum extent allowed by law, TrustCrawler will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, or third-party platform decisions. Where liability cannot be excluded, liability is limited to the amount paid for the service giving rise to the claim during the three months before the claim.

17. Changes to the service or terms

We may update the service and these Terms over time. The updated version will be posted on this page with a new last-updated date. Continued use after updates means you accept the updated Terms.

18. Contact

Questions about these Terms may be sent to legal@trustcrawler.com.